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Allianz Global Assistance

Our cookie policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

To get the most out of our website, your computer, tablet or mobile phone will need to accept cookies. However, you can restrict, block or delete cookies at any time by changing the cookie preferences in your browser.

Each browser is different, so please consult the 'Help' menu of your particular browser (or your mobile phone / tablet's manual) to find out how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

If you decline cookies, some features of our website may not work properly and you may not be able to access certain areas. For this reason we recommend that you accept cookies.

To learn more about cookies in general and how to manage them, please visit (opens in a new window - please note that we are not responsible for the content of external websites).

Our use of cookies
The table below explains the cookies we use and why:

Cookie Name Purpose More information
Session Cookie CFID
These cookies allows our web servers to respond to your actions while you are browsing the website. The website wouldn't work for you without it. Session cookies are deleted when you close your browser.
Server-side Cookie BIGipServerwww.mondial-assistance-country On B2C websites the load is balanced on 2 servers. This cookie keeps you on the same server throughout your visit to ensure continuity of transaction. This cookie is necessary to ensure the website's service continuity.
Flash Cookies (also known as Local Shared Objects cookies) On this website, we may display some content using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window - please note that we are not responsible for the content of external websites). Please bear in mind though, if you disable Flash cookies, you'll be unable to access certain types of content on the site.
addThis _atuvc This cookie stores the number of time the page/website has been shared. For more information about addThis privacy and data practices, please visit the addThis website (please note that we are not responsible for the content of external websites). If you prefer that we do not collect non-personally identifiable information about your visit through addThis, you may opt out by clicking here.
AT internet (Xiti) xtvrn Visit tracking cookie. For more information, please visit the AT Internet website (please note that we are not responsible for the content of external websites). If you don't want your visits to be tracked by AT Internet, you can choose to opt out.
Google Analytics _utma
These third-party cookies are used to collect information about how visitors use our site. The information is used to compile reports to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google privacy policy To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on. Please note that we are not responsible for the content of external websites.

Facebook Conversion Tracking Cookies
We also use a technology called Facebook Conversion Tracking. This allows us to track visitors who have been referred through a Facebook page, application or advertisement and have then purchased a policy from us, or taken another specific action on one of our websites within a 30 day period.

We will share with Facebook information regarding your visit to our website but this will not include any information specific to your purchase. Facebook will use this information to monitor on our behalf the effectiveness of our ads and apps.

The information we share with Facebook will only be used in accordance with Facebook's data use policy Facebook Conversion Tracking may also enable us and our partners to serve advertisements on and off Facebook.

Security of information
Allianz Global Assistance considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. Allianz Global Assistance therefore takes all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for Allianz Global Assistance's use only. We will only disclose Personal Information in order to fulfil our obligations in respect of the provision of services to our customers.

Notification of changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.