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Allianz Global Assistance

Payment and security

Allianz Global Assistance ( ' we' and 'us' ) Privacy Policy is to respect and protect the privacy of visitors to (herein known as the 'Dedicated Site'). This Policy statement tells you how we collect information from you and how it will be used. It will assist you in making informed decisions when using our site and our services.


Allianz Global Assistance only ever uses any customer data it receives to carry out the services for which customers have signed up. In no way will your details be passed to third parties for any other marketing activities.

Allianz Global Assistance on privacy

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personal identity information.

Use of IP Address

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies

What are cookies? Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at the Dedicated Site. The use of cookies is an industry standard - you will find them at most major web sites. By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the Dedicated Site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of the Dedicated Site that our users find valuable. While both of these activities depend on the use of a cookie, visitors to the Dedicated Site always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Dedicated Site may not function properly or may be considerably slower if you refuse cookies.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a 'Web beacon') is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Disclosure to third parties

Your information will not be given, sold or rented to anyone.

Links to Other Sites / 'Public' Areas

There are links to other sites from the Dedicated Site pages that take you out of control of our service. You should be aware that these sites are beyond our control. Please check the Privacy Policy of these sites as they may differ to the terms of this Privacy Policy and we cannot guarantee the security of personal information collected therein.


Protecting the security of all personally identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take all reasonable precautions to ensure its security on our systems. Once we have either transferred your information to Virgin Holidays Ltd, or completed the provision of the service you have purchased from us, we will retain it for a reasonable time after the services have been performed or the product supplied to you. After this time the information that we still hold about you will be deleted from our records. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Privacy Policy for Minors

We do not knowingly collect information from children. If you are under 18, please do not provide any personal information to us. In such circumstances we will require the explicit consent of a parent or guardian to the collection of such information.

Access to your own data

To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond quickly.